Below are some frequently asked questions and concerns. If your question isn't answered here, contact us today and we'll be happy to help!
Our facility is operating at 100% capacity and we are producing all of our products on our normal timelines.
However, our shipping carriers have been experiencing delays due to COVID-19 and while it is typically not an issue, specific delivery dates are not guaranteed.
All our wood frame designs are handmade by our skilled craftsmen at our facility and require 3-5 business days for production before shipping.
All of our custom LED signs are handmade by our skilled craftsmen at our facility and require 7-10 business days for production before shipping.
All of our products are normally shipped via FedEx Ground which delivers in an estimated 2-7 business days depending on location.
We do offer expedited 2-Day and Overnight shipping options via FedEx as well!
Our wood frame signs come in dark wood (a dark stained wood color), black furniture grade lacquer, white furniture grade lacquer, and raw wood (a natural pine wood color).
We absolutely make custom LED Neon signs!
Contact us today at custom@thedecorcollection.com to discuss what you'd like and we will make it happen.
Our LED Neon signs are made of hand wired LED strip lights placed in silicone tubing and mounted on 1/4" clear polished acrylic that is contour cut around the letters for a seamless look and easy installation.
We are able to produce outdoor versions of our signs for an up charge, but our listings are for our regular indoor use signs.
Contact us at custom@thedecorcollection.com if you'd like a custom quote for an outdoor-ready sign!
Our signs are direct printed onto Sintra (PVC board) with UV ink. It is NOT a vinyl decal, so it will not peel off or fade!
We also offer laser cut black acrylic inlaid letting for an up charge on some of our signs.
Our frame decor signs are made of Sintra (PVC board) direct printed with UV ink and then framed in wood with three available finishes- raw wood, dark wood, black furniture grade lacquer, or white furniture grade lacquer.
Some of our signs also have the option to upgrade to 3D laser cut black acrylic lettering!
Yes! LED Neon signs produce virtually no heat or noise, are very low voltage, and extremely durable, which makes them very safe to work with.
Much easier and safer than traditional neon which is highly breakable, noisy, and requires a professional to install.
Our LED Neon signs come with a 12 foot power cord that is hardwired into the sign.
The power cord is clear and thin to create a seamless look, and it then connects to a 12V black power adapter that plugs into any standard outlet.
Our color choices are white, blue, red, pink, green, purple, and yellow.
All signs appear white when they are turned off.
We typically require a minimum width of 4 inches per letter as letters any smaller than that tend to look less defined and less true to the chosen font. That said, we can usually find a way to make just about any text work by exploring different layout options.
If you have any specific questions about size and spacing, contact us!
Not at all! The beauty of LED Neon is that is so easy to use. Simply hang it, plug it in, and it's good to go.
In the box will be your custom sign mounted to a clear polished acrylic backing with pre-drilled screw holes along with a hardwired power cord and a 12V power adapter.
Installation is easy! Our signs come with 2 pre-drilled screw holes for it to be hung by. It should be screwed either directly into wall studs or using wall anchor kits rated for 50 pounds or more.
Welcome to Our #DecorYourWay Fam ❤️🎉